Eon Uk

POOR & UNCLEAR COMMUNICATION & CUSTOMER SERVICE

I move to my flat on the 1st October 2012 & the previous tenant was on E.on with a top up meter for gas but pay electric every 6 months. I only knew about the electric billing every 6 months because I rang them, it took over 10 minutes just to get through to someone, I told them I'm a new tenant and I asked how much the electric bill would roughly cost every 6 months, they didn't have an answer, I asked for a top up electric meter to be put in so it be easier for me to pay but they didn't say they would put one in and just said they will send me information and asked for the gas meter reading which I don't know. So a few days later I received a welcome letter from them telling me I'm on EnergyPlan with Prepayment for my Gas (which I already know as I have a meter for that) but no information about my electricity? So I tried calling them a few times but no answer, I was on hold for over 10 mins each time! Sent Emails.. they just told me to ring them which I'm fed up of doing and getting no answer! Now they send me a letter telling me I already owe them £119 & I've only lived here 2 months! I'm only on JSA so I don't know how I'm going to pay them. And still I keep getting letters from them address to the preview tenant. They are so useless, don't join them.

Giovan Maria Catalan Belmonte found this review useful