Placed an order 12-6 with standard shipping was given an estimated delivery date of 12-14. On 12-7, I received an email stating my order had been shipped including a link with the tracking information. However, when I clicked on the link the tracking information was not updated. It informed me that it may take up to 48 hours to updated. As of 12-13, the tracking information was still not updated so I contacted the company via email because they don't have a phone number your can call. After 6 hours I received a reply stating that my order was in transit and I should be receiving it soon. By 8 pm on 12- 14, I still had not received my order so I emailed the companny again. They replied about 5 hours stating that they could not find any infromation about my shipment. WHAT?! They had lost my package. I responded back to their email only to get the same reply another 12 hours later. There was no mention of when they would be able to give me more details or about what actions they were going to take to fix my issue. I finally founnd them on facebook and let me tell you if I would have since that site first I wouldn't have ever placed an order with them. There is nothing but complaints about lost or missing deliveries. Long story short, after going back and forth with the 3 different customer service representatives (not to mention the 2 I already dealt wih via email) I was told there "specialist" team would contact me via phone within 24 hours. It's been 36 hours and I have no package, no tracking information, and no answers to my questions. Just left with them continuiously telling me lies. I would definetly think twice before you decide to place an order with them and please take a look at their facebook page before doing so. http://m.facebook.com/ASOS?v=timeline&filter=2&__user=100000650016007#!/ASOS?v=timeline&filter=2&ref=stream&__user=100000650016007
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.