Emirates

Bad experience

Flight from Singapore- Melbourne (EK 0404) 1 Feb 2012
During the flight from Singapore to Melbourne, my daughter (4 years old) was injured as a consequence of the negligence of one of flight crew members. My kids asked one of the flight crew members to bring them noodles, so she served them very hot noodles in a plastic cup without inform them (were sitting on the side seats) or us (me and my wife) were sitting in the middle seats, that the noodles were extremely hot and that caution should be taken in opening the cup. As you are no doubt aware, my daughter is only 4 years old and consequently the risk of possible injury was reasonable foreseeable and even probable in the circumstances.

When my daughter opened the cup of noodles, she spilt the hot contents on her chest, stomach and bottom. She immediately started to cry and scream feeling the burn. The only treatment that was available on the flight was by way of application of cold towels and ice provided by the crew members.

It was apparent to me and my wife that immediate medical treatment was required and therefor we requested the crew to call an Ambulance to be waiting on my daughter’s arrival at Melbourne airport.

Upon arrival, my daughter was transported to the Royal Children’s Hospital by Ambulance. At the hospital my daughter received treatment for the burn injuries, which she had sustained. It is presently unclear as to how long it will take for these injuries to fully heal and furthermore it is presently uncertain as to whether permanent scarring will be a result of the incident described herein. We have been left traumatised and anxious since this incident. My daughter continues to have nightmares and sleep difficulties since that happened and I have a psychologist report shows that she suffered from that accident.

I have an official medical report also from Royal Melbourne hospital and some photograph that had taken by the hospital photographer.

After all what happened they didn't apologize, they didn't even call to check and asked how my daughter condition, and even the treatment costs I've been taking care of it

B W