David´s profile

Reviews (2)

BathEmpire

Excellent product let down by late arrival of goods!

I cannot review the product yet as I have not had a chance to install it, but that in it self is part of my problem. I ordered my Thermostatic Shower Valve at 11am on a Thursday and paid the extra for next day delivery, knowing I would not get another chance to fit the shower for up to 3 weeks. My current shower is leaking 3 gallons every 2 hours & I'm not at the property all the time. Unfortunately the parcel never arrived until the following Monday. I will give the lady I spoke to at Bath Empire her dues, she was very apologetic and immediately could see the error and offered a refund of the extra carriage. This didn't help my situation at all but I was pleasantly surprised by the after sales provided. I would use Bath Empire again but perhaps call to make sure my order is being processed next time,

13 March 2013

Reply from BathEmpire

Dear David,

Thank you for your feedback.

I cannot apologise enough for you not recieving your shower valve the next day. I believe there was a problem in our logistics department causing this failure. I can assure you this is not a common occurence.

I hope you will shop with us again and we will endevour to make it a positive experience.

Kind regards,

Jacky Basley

Lenstore

Fast, easy & excellent value!

I must have used Lenstore around 6 times now and every time has been excellent. From the first time I found their site very easy to use and found my prescription easily. I think the longest I've waited for them to arrive is about 5 days, and that was only due to them being out of stock. Not bad at all. Can highly recommend!

David´s profile

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David
Reviewer
United States

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