My order was processed quite quickly and without any problems. I was at first a bit cautious about sending a photo of my ID (which is apparently required as a fraud countermeasure), but all they need to see is your name and photograph (you can black out any other details), but after sending this, I received the email containing download instructions and serial keys for my game soon after
Overall, I was very happy with customer service and the speed my order was processed.
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