I placed my first order with Rubbersole and unfortunately, the incorrect item had been picked and despatched to me. Naturally I was disappointed, but called the customer services team who handled the call fantastically. They apologised profusely for the error and sent out the correct item straight away on an express delivery. I didn't have to wait for them to receive the incorrect product back first.
So whilst I was disappointed at receiving the incorrect product, the service levels were fantastic and I would definitely buy from Rubbersole again and would definitely recommend them!
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