DIY TOols

Poor ordering and support service

I placed an order for a work bench on 12 December 2012 because their web site stated that the item was in stock. I waited 5 days for email confirmation of my order and got nothing. On telephoning them the rep told me that the web site was wrong and this item was out of stock. When the rep told me that delivery would now be next year I told him I wanted to cancel immediately. The rep explained that they had lots of cancellations and I would have to join the queue and wait 3 days. It goes without saying that I will not use this company again.