Rich Serrell´s profile

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Poor Quality Products & The Worst Customer Service/After-care I have ever Experienced.

I have a Dell XPS 14z which has developed a fault with the network card.

The dell engineer has made three appointments to fix the issue, and missed every one, without so much as call to explain. And as the appointments are any time between 9-5, I have lost three days of my life.

Dell's foreign call centres are extremely polite and apologetic but ultimately completely useless.

I have received no reply to two complaints, despite following the procedures on the the Dell website.

So I'm pretty much stuck with a broken laptop and no hope of getting it fixed.

Don't give your money to Dell, no matter how good the deal looks.

Rich Serrell´s profile

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Rich Serrell
United Kingdom