Maria G´s profile

Reviews (1)

Tile Click


I am pregnant and my husband was at work.

The delivery man left the wooden pallet outside my house with the tiles and didn´t help me in anything, even when I asked him for a little help due to my condition!

They should take the pallet back with them or delivery without it like the rest of the companies, for example "floors & tiles". In short, there is no need of a pallet to transport the tiles.

Now, we have an ugly wooden pallet at the entrance of our house.

These tiles were from a range of tiles from Laura Ashley for the bathroom but they misleaded me by putting in the same web page, a different range of tiles for the floor which doesn´t belong to Laura Ashley but has similar (not the same) colour.

When I called to talk about all this, they just said that "it is what it is and they can´t do anything about it". So dreadful poor customer service.
In resume, very bad experience. The first one and the last one from tileclick.

17 December 2012

Reply from

Dear Maria
We are sorry you felt it necessary to post such a review and we would like to address a couple of the points you have raised.
Firstly, the only safe way to transport tiles is by using a pallet, and we also state on our delivery page that for insurance purposes, that the goods cannot be taken inside your property and we also state that the pallet will be left with you.
In respect of the floor tiles, there is not a Laura Ashley floor tile available. We do state on the web page for the tile that you ordered that "This is our most popular complementing floor tile for the Malvern Range.
This is our recommendation, not a Laura Ashley Tile."
We have a sample ordering service that is inexpensive to order from and you would have been able to see the difference in shades between the tiles, and even when there was a Laura Ashley malvern floor tile, it was made in a different factory to the wall tiles and was not exactly the same, this was discontinued some 3 years ago.
However, if when you called about this, the response was as you have said, that is not a response that any of our staff should have given and we do not find it acceptable and we will try and find the person repsonsible and issue a formal warning over this.

Maria G´s profile

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Maria G
United Kingdom