steven´s profile

Reviews (1)

iflorist

appalling service

Had ordered flowers for my grandmothers funeral in dublin on monday evening.&I gave all the details of the funeral directors including there phone number & the time I wanted the flowers to arrive on thursday. I was absolutely mortified to find out the flowers were not even sent & I only found this out on the friday via a email from iflorist sending there apologies for not fulfilling the order,i was
absolutely disgusted & rang up there customer services who were very apologetic, when I asked them why wasn't I notified by phone the day before the funeral, they didn't know & why was I sent a email on friday at 13.10 a whole day after the funeral had taken place? What a absolute joke there customer services are & why advertise that you can deliver to places when you can't?

Tracy Chapman found this review useful

20 December 2012

Reply from iflorist

Dear Steven

I am very sorry to hear of your recent disappointment with our service. Thank you for bringing these concerns to our attention. We welcome all feedback at Iflorist as we continually strive to improve on our customer service and relations. We take these matters very seriously and will be taking further steps to avoid this happening again. We can confirm you have received a full refund and an upgraded bouquet sent out, but we would also like to offer you a complimentary bouquet to be sent to a recipient of your choice as a means of apology from Iflorist. We hope this is satisfactory, please accept our apologies and I will e-mail you personally regarding this matter.

Kind Regards

Iflorist

steven´s profile

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steven
Reviewer
United States

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