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Reviews (1)

Pet Supermarket

Took over a week to come when should of been in a few days.

It took over a week for my order to come and no-one tried to contact me to say it would be late! delivery firm contacted me on the Friday to confirm delivery & time slot I waited in and they never appeared! They then contacted me on the Monday and finally kept to their word and delivered! But no apologies from anyone!

19 February 2013

Reply from Pet Supermarket

I have looked into this matter for you and you chose our Super Saver delivery option which is our 5 to 7 working day service. As we do not include the weekend as working days, it can seem like a longer wait that usual for your order. We sell thousands of products on our website, so we can not physically hold all items ordered in our warehouse. On this occasion we had to order your item from an external supplier but we managed to deliver your order on the seventh working day.

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Gemma White
Christchurch, United Kingdom