Yes, received my order, but...
They guarantee 100% that you won't pay duty if you order to Canada. Problem is they're just trying to scam on the declaration.
I ordered a larger order and they had to ship via a courier rather than post, and I wax charged duty.
I contacted them very nicely, and was given some rubbish reply about not always. I pointed out their black and white 100% guarantee.
This went on for a few emails. I finally received their attention when I asked for a return shipping address and told them Visa agreed to reverse the charge if they didn't send me a full refund.
And, get this. They promised me a full refund on the duty, and they STILL had the audacity to short change me, I found this out only when I got my Visa bill, they never made the full refund.
What a bunch of cheap, spiteful people. If you don't want to give something, hey, here's an idea, DON'T PROMISE IT ON YOUR WEBSITE.. I still would have bought it. I just would have been more careful and allowed for import duties.
David Bethell found this review useful
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