Firstly I would like to start off by saying, I am a real customer and I do not work for the company and this feedback is 100% genuine.
I purchased a Canon 650D DSLR camera and at first I was a sceptic as the price is very competitive and I always proceed with caution where internet transactions take place. After reading some of the reviews I was almost turned off, then I realised that the reviews had mainly been written by people who were considering buying from SLRHut but were turned off and complaining as the goods actually come from the US and not UK and they didn't actually have anything substantial that I could ascertain, to complain about. I wasn’t worried as to where the camera came from as long as I was getting what I ordered and I wasn't going to get caught paying for any extra tax when it was sent to me, so I thought I would give them a go.
I first called the customer services team and spoke to someone who could guarantee me there was no extra tax to be paid. I then put through my order online and at the end a msg came through and asked me to give the customer services team a call to confirm the details of my order. I called and spoke to a consultant who offered me advice about purchasing a memory card that was going to be the best option to make use of the functions for my new camera and also a longer life battery for if I was going to use the video function. These were offered to me at reasonable prices, however to both of these I politely thanked the consultant and said I would like to do my own research on these before I commit to buying anything. The consultant was fine with this and confirmed my order and advised me it should be with me within 7 -10 days.
The delivery was excellent, I ordered this on March 8th and received it on the 15th, this was delivered by DHL which was also great as they contacted me each step of the way to say when it was being shipped and when I should expect to receive this. I am extremely happy with my camera and the customer service I received and would gladly do business with them again. To all the people leaving nonsense feedback, you’re the ones who have lost out I'm afraid!
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