Angeline Marriott´s profile

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My order was placed on 28.11.12 and payment taken from my card. After a few days of not hearing I emailed asking when I might expect to receive my order and I received a reply very quickly to say it was out of stock and offering me a refund. I emailed back asking when the stock was expected and was then told it was it was now in stock and had been despatched (so I didn't ask for refund - damn it)!

I waited and waited and on checking the tracking id, saw that my item was apparently in my home town where it has been sat ever since. Despite several emails and unsuccesful telephone calls there has been no response from the company. I have just contacted my card provider and they have told me that if I have still not received the item by 28.12.12 they can try to get me a refund. Sadly, the item I ordered was a birthday gift, and the the birthday was last Friday so it looks like I will have to fork out for another present. I wonder if they really did win a LTSB Enterprise award this year - if they did, LTSB clearly didn't look at the accounts!

Angeline Marriott´s profile

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Angeline Marriott
Hinckley, United Kingdom