i ordered an ash vacuum on a sunday it was delivered by tuesday very impressed!!!! upon opening product and assembling it broke!!! my wife was most unhappy as she was eager to use product, i immmediately sent an e-mail advising of fault, wednesday came and went no reply, sent another e-mail thursday came and went no reply so i telephoned on friday got a helpful young man on the telephone (although no apology for un-answered e-mails) who promised that someone would collect faulty product on monday afternoon and another vacuum would be despatched, well guess what no collection of faulty product although the payment has gone through on my credit card so i am left with a faulty product and an unhappy wife, so i am not impressed any more
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