Spent a bit of time looking for a replacement for a Gaggia Cubika. Settled on the Rancilio Silvia v3. Cafeitalia's website maybe doesn't represent the company in the best light because of the obvious italian translation in much of it. However a few emails, and a phone call put my mind at rest, despite the view on some websites that these guys don't understand customer service. They were able to offer great value, the machine has manufacturing date of Oct 2012, its got a UK plug fitted, the extras were all there in the box,and it comes FedEx web tracked from Italy in 3 days packaged better than some tv's! Rancilio's bullet proof box sat inside a tank of a box filled with foam. Packaging is just as they say on their website and they are rightfully proud of saying how good it is. The guys have been quick to respond, and i cannot speak for any problems..the machine is brand new tested &validated and working well. It has a warranty is for 2years..and if needed i believe these guys would honour their commitment. Like some on this website i too feel that some companies need a fair shot , and its also nice that cafeitalia exceeded my expectations. Buying through the web means you are going to have to manage expectation...but this company delivered. Grazie mille
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