No service, terrible communication, 30 mins waits to talk to someone who then cuts you off, conflicting excuses, orders not made. Overall the only reason to go with BT is they have the landlines. I look forward with glee to the day that 4g and 5 g services become widespread and affordable. This will be the end of BT who at the moment are just sweating their assets whilst they can. Without doubt THE WORST customer experience of my career! And I include the NHS in that list.
As a little test for yourself try phoning the help line for a current order and then compare this to the wait for the sales team. the wait will be about 15 secs versus 20-30 minutes. So once thay have you the really really don't give a monkeys about you. Avoid, if you can.
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