JOHN´s profile

Reviews (1)

1staudiovisual.co.uk

worst company ive ever dealt with on the internet,DISHONEST customer service

WHAT I AM ABOUT TO WRITE IS THE WHOLE TRUTH AND NOTHING BUT THE TRUTH.

This is a long drawn out story but i will make it as short as possible.

THE BOTTOM LINE IS IF YOU HAVE A FAULT WITH YOUR PRODUCT OR SOLD A PRODUCT FALSELY ADVERTISED AS HAVING FEATURES IT DIDNT HAVE AND YOU HAVE TO SEND IT BACK USING THEIR COURIER THEY PROVIDED AND SENT TO YOUR HOUSE PRAY JUST PRAY YOU GET A REFUND,BECAUSE IF ITS DAMAGED THEY WILL SAY THE COURIER IS YOUR RESPONSIBILITY EVEN THOUGH THEY HAVE THE CONTRACT WITH THE COURIER AND ARRANGED IT ALL.

THE REASON I SAY THIS I HAD TO SEND BACK A TV FALSELY ADVERTISED AS HAVING FEATURES IT DIDNT HAVE,I PACKED IT UP PERFECTLY IN ORIGINAL PACKAGING ALL POLYSTYRENE IN PLACE AND TAPED UP PERFECTLY.
NEXT THING I KNOW THEY ARE SAYING CANT HAVE A REFUND AS I DIDNT PACK IT UP PROPERLY AND THE COURIER IS BLAMING ME FOR THE DAMAGE IN TRANSIT,I STRONGLY DENIED THIS AND EMAILS STARTED GOING BACK AND FORWARD BETWEEN ME AND THE VERY RUDE AND USELESS CUSTOMER SERVICES.
THEN THEY SAY THEY MUST CLAIM FROM THE COURIER TO REFUND ME ,I ARGUED THIS AND SAID YOU HAVE THE CONTRACT WITH THE COURIER NOT ME ,THEY WERE HAVING NONE OF IT IT WAS MY FAULT IN THERE EYES .
THEN I REALLY KNEW THEY WERE A LIENG FRAUDSTER COMPANY WHEN VERY IGNORANT AND RUDE CUSTOMER SERVICES SAID WE HAVE PICTURES AND THERE IS NO POLYSTYRENE IN THE PACKAGING AT ALL,THATS WHEN I KNEW I WAS DEALING WITH A TOTALLY DISHONEST COMPANY BECAUSE I KNEW ALL POLYSTYRENE WAS IN PLACE.
SENT TWO LETTERS THREATENING COURT ACTION THEY WERNT BOTHERED .
IN THE END I GOT A VISA CHARGE BACK STRAIGHT AWAY,I HAD TO WAIT 45 DAYS BEFORE I COULD TOUCH THE MONEY BUT IN THE END I WON,1ST AUDIO VISUAL HAD NO ANSWERS TO THE VISA CHARGE BACK.

ILL END WITH IF YOU HAVE A STRAIGHT FORWARD SALE WITH NO PROBLEMS YOU PROBABLY ALL RIGHT IF YOU HAVE A PROBLEM AND HAVE TO SEND ANYTHING BACK BE PREPARED FOR STRESS LIES AND MORE DAMN RIGHT LIES FROM- 1ST AUDIO VISUAL.

I AM GRATEFUL VISA CHARGE BACK SAW MY EVIDENCE AND NEW I WAS TELLING THE TRUTH,IF ANYONE HAS A SIMILAR PROBLEM DON'T LET 1ST AUDIO VISUAL FOB YOU OFF WITH THEIR COURIER IS YOUR RESPONSIBILITY,VISA CHARGE BACK WEREN'T HAVING IT.

BETTER BUY SOMEWHERE ELSE WHERE THEY DONT LIE AND MAKE UP STOIRES ABOUT NO POLYSTYRENE.

Akrur Changkakotiand david found this review useful

JOHN´s profile

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JOHN
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United Kingdom

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