June Tan´s profile

Reviews (1)

Cloggs.co.uk

Where are my boots???

I ordered my boots on express delivery and paid extra to get my boots in 2 working days. This order was placed on a Saturday, and we waited until the following Friday- still no sign of any delivery! We wrote to Cloggs in the middle of this wait, and there was no reply for about 5 days. The reply was "what is your order number?"which we had already included in the mail sent before. Clearly they had not even bothered to read the email properly. We are leaving town soon and won't be able to get the boots in time for the trip!!! I'll never order from Cloggs again and would never recommend it. Definitely don't pay for express delivery if you want to risk a purchase.

19 December 2012

Reply from Cloggs

Hi June,

Thank you for your feedback.

As per our recent correspondence, I'm afraid that your order was unexpectedly lost in transit with our couriers. As a result, we have arranged to action a full refund.

Thank you for being so understanding, and apologies again for the disappointment caused.

Kind Regards,
Cloggs

June Tan´s profile

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June Tan
Reviewer
1973
Singapore, United States

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