Don't be taken in by the free gift offers. I never received mine. When I complained I was told they were only subject to availability which was not made clear and therefore deceitful. I now realize that the free gift was a red herring. But I have published my reviews on various forums. I was just told tuff, politely.
Re:Returns 36062225 & 36062444
Ordered on the Monday requesting immediate delivery, which was given as the Wednesday. Wednesday came and the Nexus was still being shown as processing in the warehouse. Sent Email, which was answered by Olly, who apologized and said it would be sent Thursday. Thursday came and the same thing! However late Friday it was shown as dispatched but the tracking number given was not identified by Royal Mail and my subsequent Emails remain unanswered. Beware.
Placed order number 5843686 for a Hurtta Coat which was shown in stock. A couple of days later I checked the order progress and it was still showing as being processing. I contacted customer services and they said they were awaiting more supplies and that the item would be dispatched within two days. Item still has not arrived and the sales team are now ignoring my Emails and the order is still showing as processing. So don't be taken in by the prompt delivery that is promised.
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