Stephen Bennett´s profile

Reviews (3)



Just wasn't up to the job.

Great Service! Good value and quick delivery

Great Service! Good value and quick delivery


Poor customer service

This company is probably fine if you don't encounter a problem (if a little slow with dispatch), but if something goes wrong, beware!

I ended up with the wrong product. Probably due to a listing that showed a bulb with the wrong fitting. I judged which bulb to buy based on the image which mislead me (it's still wrong today).

I contacted them to say I had been supplied with the wrong bulb. Initially that said they'd send a courier to collect it, then changed their mind and sent me a pre-paid Post Office label.

Having taken such a long time to get the original delivery to me and then by messing me about regarding returning the item (I had waited in all day for a courier before they changed their minds about the return method), I opted for a refund.

The item was posted back on 30th November.

Over two weeks later, I chased up the refund. I received no reply to my message, but my PayPal account was partially refunded - £2.99 short of the cost of the original bulb!

So far, LEDbulbs are choosing not to respond to my further emails (I've had 'read receipts', so I know they've seen them). I've been forced to start a PayPal dispute.

LEDbulbs offer great prices, but this poor customer service means I wouldn't use them again or recommend them.

Stephen Bennett´s profile

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Stephen Bennett
London, United Kingdom