SE Thompson´s profile

Reviews (2)

Country House Outdoor

A very BIG thank you!

My experience of purchasing from Country House Outdoor has been extremely good!

Customer service was excellent (I purchased and paid for a jacket via telephone) and their representative was most helpful. Delivery of the jacket, which was packaged well, was very prompt.

I unreservedly recommend Country House Outdoor to other prospective customers and will certainly make future purchases.
With many thanks

Ellis Brigham Mountain Sports

mixed experience

Pros: the hat (bought as a Christmas present) was as described/as photograph - although due to the following, not totally confident that this item had been totally unworn.

Cons: delivery was not as prompt as expected. This hat appeared to be a returned order from a previous potential purchaser. The clear plastic bag containing the hat had been ripped open in two places and not re-sealed. Two childrens 'penny mix' type sweets. In wrappers fell out of the ripped plastic bag on opening the parcel.
Due to the delay in receipt of the hat, the closeness to Christmas I accepted the item rather than request a replacement. Not confident about purchasing online again although would buy from a shop.

18 December 2012

Reply from Ellis Brigham Mountain Sports

Thanks for the feedback and sorry to hear thaat you weren't entirely happy with the hat. Although the bag may have been previously opened, we would never sell a hat that had previously been worn, and the sweets were a mini free gift! (We put the sweets in with all internet purchases).

SE Thompson´s profile

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SE Thompson
United States