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where are my goods? Order no. OCP-685474‏

I ordered an item on the 5th December (13 days ago), at the time and even today, the item is showing as "in stock".
Like others, I've still had no sight of my order, despite their stated expectation to ship within 24 hours (and apparently notify you if it's going to take any longer, which hasn't happened). On my account the order has shown as "awaiting picking" since the order was placed.
I have contacted them via email 3 times. According to their website they aim to respond within 12 hours. Well, my first email was sent on the 10th (8 days ago) and last time was 2 days ago. Still no response.
I managed to find a phone number in the small print on the website but am currently on hold and doubt I will get through to anyone, I'm probably just throwing more money and time down the toilet!
The lack of any communication is ridiculous, is the warehouse manned by machines? Does anyone actually work at this place?
I would not shop here again and would NOT recommend you use this site!

Debbie Campbell found this review useful

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Joanna Wemyss
Glasgow, United Kingdom