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Awful, Paypal dispute opened as no item received!

Ordered a new bed for my cat on 28/11/2012, after a week I checked the website order tracking to find my item hasn't been dispatched, checked the website to see that the item is in stock, so sent an email enquiring as to where my item was?
The next day I received an email back to say the item is due in stock in the next 1-4 days and will be sent straight away. Another week on, still no item has arrived, but is still showing as in stock on the website! I've sent two more emails since with no response. It's now three weeks since I ordered the item and it still hasn't arrived. Nobody is answering on the phone or on the online 'help' system! Beginning to think they must have gone bust.
I have opened a dispute on paypal and want to try and get my money back. Will not be using again!!

Debbie Campbell found this review useful

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Berni Varley
Grantham, United Kingdom