17 july 2013
called at 1:25pm
1st person Tom
transferred me to
2nd person karin (south africa)
1:46pm transferred me to
3rd person jas (manilla)
4th person laren manager (manilla) hung up
5th person randeep (south africa)
6th person seb threatens to hang up when I have asked to speak to manager and he starts ordering me to listen to him dispite im the customer seb hung up at 2:20pm
7th person amy 2:30pm
8th person edwin 2:33 pm
called head office 02034171000
tolded switch board what happened and my issues then i spoke to the
9th person CEO's adviser haylee @ 2:45pm who was the best person i have spoken to ever with in this company of looses . (made complaints )
spoke to some adviser because my dad received a call from talk talk they refused to look in to my dad's account even though i have been given permission she put me through to Tatha padey (so called cust service manager colcutta)
he starts making masturbating noises on the phone whilst im talking to him about the issue he refused to help so i called head office again on my mobile spoke to Haylee again who helped me again with my issue and i kept Tatha on the other line so he knew i called in the middle of the call Tatha hung up and called my other mobile and he spoke to head office himself and i complained about him after dealing with head office he would not transfer me to cancellations or sales or any one he just kept saying call head office they will help you so i kept that fool on the phone for an hour just to waste talk talks money and time.
Mohammad Parkook found this review useful
I HIRED A CAR FROM HERTZ ON LINE FOR BANK HOLIDAY MONDAY I UNDERSTAND THAT IT IS A BUSY PERIOD I BOOKED ON LINE ON THE FRIDAY BEFORE CALLED THE SUPPORT NUMBER TO MAKE SURE THE CAR WOULD BE AVAILABLE THEY SAID YES IT IS I THOUGHT "FINE GOOD".
THEN ON SATURDAY I CALLED THE BRANCH AT LONDON CITY AIRPORT TO MAKE SURE THEY HAD A CAR FOR ME THEY SAID "YES WE DO SIR"
10 AM MONDAY MORNING I'M AT THE CITY AIRPORT BRANCH GUESS WHAT NOT A SINGLE CAR IN STOCK THEN WAITED FOR 20 MINS AND WAS TOLD MARBLE ARCH HAS THE CAR I NEED THEY WILL TAKE ME THERE , MARBLE ARCH IS 30 MINS AWAY IT TOOK THEIR DRIVER 45 MINS TO GET THERE WHAT A JOKE.
NOW I'M AT MARBLE ARCH I FIND OUT THEY DON,T HAVE A THE CAR I'V PAID FOR EITHER BUT THEY HAVE A SMALLER CAR WHICH THEY OFFERED ME I SAID "I'V PAID FOR A BIGGER CAR NOW YOUR RIPPING ME OFF" I GOT PEED OFF THEN WAS TOLD TO WAIT FOR 30 -40 MINS FOR THE ONE I WANTED IN THE BEGINNING SO I WAITED FOR A CAR THAT HAS STAINS ON THE BACK SEAT AND FRONT FOOT WELL ANY WAY TOOK THE CAR 3 HOURS LATER .
WHEN IT CAME TIME TO GIVE THE CAR BACK I COMPLAINED SPOKE WITH 3 PEOPLE AT THE STUPID CUSTOMER SUPPORT AFTER ARGUING THEY PUT ME THROUGH TO A SO CALLED SUPERVISOR WHO I TRIED TO SPEAK WITH BUT WAS NOT GETTING ANYWHERE
I SAID "I HAVE A 2013 CAR THAT IS YOURS WHAT DO I DO WITH IT SELL IT I'LL GET A LOT OF MONEY FOR IT " (LMAO)
THEN HE GOT WORRIED!!!
THEY SAID "WE CAN COLLECT IT"
I SAID " NO I WANT SOMETHING DONE ABOUT THIS THE PROPER WAY BECAUSE OF THE HEAD ACHE AND STRESS YOU PUT ME THROUGH AND I HAD TO DRIVE FROM CENTRAL LONDON "
THEY OFFERED 20% I SAID NO THEN THEY OFFERED A FULL REFUND SO I SAID THAT'S FINE THE MANAGER SAID "I WILL CALL CITY AIRPORT NOW AND INFORM THEM" I SAID "OK THAT'S FINE"
WENT TO CITY AIRPORT TO GIVE THE CAR BACK TOLD THEM WHAT WAS AGREED AND ENDED UP WAITING THERE FOR 30 MINS ARGUING WITH A JOKE OF A STAFF MEMBER WHO WANTED TO GIVE ME A VOUCHER INSTEAD OF A FULL REFUND AFTER THEY DROVE THE CAR AWAY ,
THEN HE MADE A CALL TO SOMEONE AND CAME BACK AND SAID HE WILL REFUND ME AND JUST BEFORE WE LEFT HE SAID " NEXT TIME I WILL BLACK LIST YOU SO I WON'T BE ABLE TO HIRE A CAR FROM NO ONE IF THIS HAPPENS AGAIN" ( A THREAT ) I ASKED "WHAT THAT I GOT A REFUND OR COMPLAINED ?" I GOT NO ANSWER THEN I CALLED THE JOKE HEAD OFFICE THE NEXT DAY TO ASK IF THEY HAD BLACK LISTED ME THEY SAID "ONLY A MANAGER CAN TELL YOU" THAN I SPOKE THE MANAGER OF MARBLE ARCH AND HE SAID "WE DON'T WANT YOU AS A CUSTOMER SO WE WON'T GIVE YOU A CAR EVER AGAIN THAT'S WHY WE DID THIS " HE TOLD ME TO "SHUT UP AND SAID THIS IS THE FINAL WORD RAISING HIS VOICE SHOUTING AND EVERYTHING " AND THEN HUNG UP THE PHONE
FOR THE RECORD I TOLD THEM I DID NOT WANT TO GET A CAR FROM THEM AGAIN THAT'S WHY I ASKED FOR THE MONEY TO GO BACK INTO MY ACCOUNT
THEY TOOK MY ORDER ON SATURDAY 15TH AND MY MONEY AND ON THE EVENING THE BOOTS WERE MEANT TO BE DELIVERED MONDAY 17TH THEY CANCELLED THE ORDER WITHOUT NOTICE AND SENT ME AN E-MAIL 15 MINS BEFORE THEY CLOSED THE OFFICE TO SAY AN ERROR OCCURED ON AMAZON AND THEIR OWN SITE AND ALSO EBAY NOW !!!!!!! I HAVE NO BOOTS NOW I HAVE TO LOOK AROUND FOR THE ITEM WHEN NO ONE HAS THE STOCK AT ALL AND THEY PUT THEIR PRICES UP ASWELL RIP OFF MERCHANTS
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