John Hannon´s profile

Reviews (3)

Sewing Machines

Best service I have ever recieved in any shop anywhere!

After a great instore demonstration I bought a Husqvarna Viking H 600E. I wasn't able to see it doing embroidery as the soft ware needs to be loaded onto a computer, and as this was the first one sold by the company, it was only opened when I asked to see it. It made a bit of a strange clicking noise at first but after the needle plate had been adjusted it seemed fine. However, when I got it home and started to embroider with it I had lots of problems. It kept saying that the needle thread was broken when it wasn't, then it tangled all the thread up and broke the needle. When I finally managed to unravel it the bobbin was out of place. I put it back and thought no more about it. I tried again the next day with the same result - it broke a needle and bent another one. This time I noticed that the bobbin case was out of place. When I tried to put it back I realized that it wasn't lined up correctly and there was nothing holding the bobbin case in place.
I returned the machine the next day and could not have wished for better service. I explained what had happened and was immediately offered a replacement. No messing, no arguing and an apology! When I said I had lost faith in the brand, I was shown other machines that fit my requirements and encouraged to exchange for a different brand. The machine I exchanged for was then demonstrated fully and I was encouraged to try it myself.
I am now the proud owner of a Brother Innov-is 1500 which I love! I played with it all afternoon and so far it hasn't put a stitch wrong.
This is a fantastic company to deal with and i would strongly recommend them to anyone. In fact I would travel from anywhere in the country if I wanted to replace my machine again.

HiFX

easy process to quickly send cash overseas

I've been using them for 18 months now, dead easy, 100% reliable, very quick, feel safe and secure using them

Pharmacy First

Very professional

Easy to use web site, after sales service excellent, very quick response to emails, great overall package

John Hannon´s profile

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John Hannon
Reviewer
Male, 1952
Santa Pola, United Kingdom

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