Mark Wev Weatherall´s profile

Reviews (1)

Pixmania

An absolute JOKE!

After ordering a package of headphones and audio lead, the delivery guy turns up with one box containing an audio lead, i ask if there is another box and he says no, he basically couldnt speak English and was ignorat and rude, Northgate should not employ people with such a poor understanding of our launguage.

After making a call he leaves with the one parcel and i have to start emailing to find out what has to be done about this outstanding order (a Christmas present for my son) i am told they will investigate and that the parcel was delivered, it may have been, but not to me!!

Two days later and no further on, if this is not resolved ASAP i shall be taking legal advice and posting to numerous forums and review sites to ensure the word is out there.

Today is the 11/01/13, so much for a 5-10 day review turnaround time, i have been credited £2.00 the value of the cable i returned (because the headphones were not in the parcel) and nobody has emailed or contacted me regarding the missing headphones or a refund on the £59.00 im still owed, this is just not acceptable!!!!!!!

20 December 2012

Reply from www.pixmania.co.uk

Hello,
Thank you for your review.
I am sorry if your headphones were missing in the parcel.
We aim to ensure that all parcels are delivered within the promised timeframe and that we give the most efficient service to our customers at all times.
If there is an item missing from your parcel, a transport inquiry is opened with the courier company which takes up to 5 working days. Once the inquiry is closed you will be given a choice of refund, reshipment if possible.
I urge you to contact me with your order details on emma@pixmania.com so that I may investigate further into your order and offer you a suitable solution.
Kind regards,
Emma
Pixmania Mediator

Mark Wev Weatherall´s profile

profile image of Mark Wev Weatherall
Mark Wev Weatherall
Reviewer
1967
Chilwell, United Kingdom

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