After ordering a package of headphones and audio lead, the delivery guy turns up with one box containing an audio lead, i ask if there is another box and he says no, he basically couldnt speak English and was ignorat and rude, Northgate should not employ people with such a poor understanding of our launguage.
After making a call he leaves with the one parcel and i have to start emailing to find out what has to be done about this outstanding order (a Christmas present for my son) i am told they will investigate and that the parcel was delivered, it may have been, but not to me!!
Two days later and no further on, if this is not resolved ASAP i shall be taking legal advice and posting to numerous forums and review sites to ensure the word is out there.
Today is the 11/01/13, so much for a 5-10 day review turnaround time, i have been credited £2.00 the value of the cable i returned (because the headphones were not in the parcel) and nobody has emailed or contacted me regarding the missing headphones or a refund on the £59.00 im still owed, this is just not acceptable!!!!!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.