I thought I would give the a try because I fancied a bottle of champagne. What a mistake, the shopping arrived minus the champagne and minus 1 item. The driver apologised and said it was his first delivery and didnt know if anyone had champagne. Anyway I phoned and was told that they couldnt send out any champagne so they offered me £20 in vouchers. I felt conned. This meant that I had to use them again to use my vouchers. I emailed advising of the missing item on 12th Jan, no response, then I got an email saying if I wanted to contact the store I could or they would deal with it for me. So I waited I phoned on 13th Jan and they said they would refund me. I phoned yesterday to ask where the refund was to be told they didnt know as it was set up on 13th. They promised to phone back and still nothing. Tesco refund within 24 hours although they say it could take up to 7 days but it hasnt so far so think I will be going back to Tesco. The people you speak to seem very young and inexperienced so I have absolutely no faith in their customer service. I will not let up I will call everyday if I have to so that I get my refund. Dont use Waitrose, Ocado are much better...........................
I purchased the Ruby Wedding camelia for my brother in law and his wife's 40th anniversary it arrived in plenty of time and she was so pleased as it was full of bud and some were in flower. Its so pretty might buy one for myself.My monarda plant which I also ordered was good too both are now in their respective gardens. Excellent overall service and will certainly buy from them again.
I only buy my vitamins from Simply supplements and have done for a couple of years now. The buy one get one free is good as when I use my second pack I purchase my next stock. I bought the dog Cod Liver Oil tablets and both my dogs love them.There is such a variety of tablets and they always arrive on time, I have introduced my daughter to them and now she does all her shopping with them too. Very satisfied customer.
I received both items the next day, the service was excellent, and even when the delivery man forgot the oil to protect the furniture. I was called back within an hour and the delivery man had already come back with the oil. Two of the fixers were damaged and these arrived the next after contacting customer service. The furniture looks great and is very comfortable. Will certainly recomment this company to my friends.
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