I ordered some shoes, for a Christmas party, and was e-mailed on 5/12/12 to say they had been dispatched. When I still had not received them on 13/12/12 I contacted customer services & was told the courier would ring me the next day. When they failed to do this I rang again & after a long time on hold I was informed that they were very busy & someone would ring me on Monday. I said that this was not really good enough & the representative was jaw droppingly rude with a very sarcastic "Ooo sorry!"
I emailed customer service &was told they could not refund the money for the goods I had not received until the order was halted with the courier. They said the courier would ring on Monday. It is now Tuesday evening & I have not been contacted. No shoes, no refund, no-one bothering to help. Be warned, this company is not all the schmaltzy snowman ad promises!
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