Meagan Loudon´s profile

Reviews (1)

Wowcher

WILL NEVER USE AGAIN

Bought a Wowcher for a spa experience for myself and two friends and was chuffed with the price of it but was soon extremely dissappointed. Since purchasing them (back in March), I have consistently tried to make a booking with the Spa to no avail. The vouchers are deemed derogatory by the spa in comparison to cash customers (when a friend said she was booking with cash, they gave her a whole list of dates and times but none two minutes later for me) hence I have always been given the same answer when trying to book; 'we are very busy right now and have no spaces, but we will put you on the cancellations list and call you if anything comes up.' 9 months later, they have not tried to contact me once despite myself calling on a regular basis to check availability. When I contacted the spa about this problem, the customer service was appaling. I then contacted Wowcher to tell them about my concerns to recieve equally bad customer service. I asked politely on a few occasions for a resolution (preferably refund) to no avail. Now the time on the vouchers is almost up, again no availability when trying to book, and I'm £100 out of pocket with nothing to show for it. I am so disappointed and disgusted with the customer service of both the spa and Wowcher and I have read many reviews by people who have had the same experience as me since then. The savings do not compensate for the dreadful experience, I will never use this terrible service ever again and I would not recommend this service to anyone.

18 December 2012

Reply from wowcher.co.uk

Good Evening Megan,

We are very sorry to hear of the experience you received when trying to redeem your wowcher.

If you could email enquiries@wowcher.co.uk with TRUST in the subject we can look into this matter. We do consider all extenuating circumstances when customers request a refund and we will look into why this has been denied previously.

Kind Regards

Wowcher

Meagan Loudon´s profile

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Meagan Loudon
Reviewer
1993
United Kingdom

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