Kim Welch´s profile

Reviews (1)

Just Eat

awful experience

i have used just eat a lot previously and have always been quite happy with the experience this time however they took my money no confirmation email. I didnt even get to the end of authorizing the payment. I spoke to them and the bank on numerous occasions i have been on the phone to both for 2 hours while they find out what has happened. I will not be using just eat again this experience has literally been the worst. I might aswell of just cooked myself something it would of taken less time. Between the bank and just eat i have run up a phone bill of £17 an expensive take away that ididnt even get. The man i spoke to didnt listen to me at all stopped speaking to me then put me on hold while i was still speaking extremely rude. Poor customer service. Definately will not recommend justeat to anyone and will tell my friends i have already recommended justeat to to stop using.

22 December 2012

Reply from

Hello Kim,

I'm sorry to hear you had a problem ordering and that you are unhappy with the customer service you received.

Customer service is very important to JUST EAT, I would be grateful if you could email me the details of the order so I can look into this for you and find out what went wrong.

My email address is

I do apologise for the experience you've had and for the inconvenience caused to you.

Kind regards,

David Farrer
Senior Social Media Consultant

Kim Welch´s profile

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Kim Welch
Leeds, United Kingdom