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Sophie Guin´s profile

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Reviews (2)

Looking4Parking - Airport Parking

Great service - will definatley be using again

Easy to book online, booking form had all of the necessary information on it. Person was there to collect car and we only had a 5 min wait for him to bring the car back when we landed. Very happy with the service and we will definatley be using them again.

Iflorist

Not good - will not use again

Flowers arrived 2 days late to my aunts surgery. No communication, i had to get in contact and when i finally got hold of someone i was told there had been technical problems - of which i was not told and they were on route to be delivered. They did not come that day - took yet another day for them to actually arrive.
Always used Interflora in the past and will be using them in the future. I wanted them delivered on wednesday for when my aunt came out of surgery to chear her us - they were 2 days late.
None of my emails were ever answered, i managed to get hold of someone via live webchat - after no reply on emails. And was told they would get back to me via email - which they did not.

Do not use - terrible customer service, will go back to Interflora next time.

Tracy Chapman found this review useful

20 December 2012

Reply from iflorist

Dear Sophie

Please accept our sincerest apologies for the problems you had regarding this order and the late arrival of your flowers. We do appreciate your feedback and will be addressing the issues to make sure this does not happen again. On this occasion we will issue you with a full refund and arrange for a complimentary bouquet to be sent to a recipient of your choice as a means of apology from Iflorist. We apologise for the inconvenience this business has caused you and assure you of our best attention to your future orders.

Kind Regards

Iflorist

Sophie Guin´s profile

profile image of Sophie Guin
Sophie Guin
Reviewer
1977
United Kingdom

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