Whisky Online

OK if they could get the address right and my account in order

After deciding to use Whisky Online I wassurprised that minimal account details were forthcoming on my order. Subsequently I discovered(after chasing it myself) that they had sent my order to the wrong address) that their system was up to date, I had to chase it again. Seems they have a single contact/admin point who has to rectify all issues. This lady did do so eventually.....
Having said that the bottle did arrive safe and sound - but very late....Beware

20 December 2012

Reply from Whisky-Online.com Ltd

Anthony was unable to access his account so he contacted us and this was rectified when he called,
When he called to say he had not received the parcel, we chased this up as a clerical error had been made and had a re-delivery.
Sometimes things aren't as smooth as we would like but we have a helpline prominently displayed on the website to quickly sort things out. Anthony did get his bottle safe and sound.