I have always been rather sceptical of ASOS but over Christmas I decided to make the leap and buy a suit and a pair of shoes from there...
I have tried returning these on two occassions, the first time I paid for a return (which I think is a strange practice for repeat custom) the courier never turned up, the 2nd time I paid again for a return, this time the confirmation email said my collection is for 01/01/0001 even though I clearly stated I wanted it for the 28th.
I have been in contact with customer services and yes, they have been cordial, but unlike some companies like Mr Porter who bend over backwards to offer superb customer services, the customer services team came across as they would rather do anything but be there.
I can say I've tried ASOS now, and I was right to be sceptical, I am now saddled with a £150 purchase that doesn't fit because I just be bothered going through the hassle of trying to return it again.
Today I went in to the Oxford Street store after finding a toy for my god son online. Firstly I went in to there, asked if they stocked toys... after three members of staff not knowing, I went on to the fourth floor and to say that the toy department looked like a jumble sale is an understatement. I couldn't locate what I was looking for, attempted to look for assistance. After 10 mins wandering around the floor looking for a member of staff, I went to the personal shopping suite and dragged out a member of staff.
The young lady was a lovely lady, very polite, but had zero product knowledge, when I was speaking to this young lady, 12 people accosted her and wanted to ask her questions, because I work just of Oxford Street, i know the area very well, so I fielded the questions that the young lady was unable to answer (which was around 90% of them), each of these 12 people went to other stores, and I counted another 14 people attempted to locate floor staff, and each of them left without purchasing. When the young lady was unable to help me I went next door to John Lewis... A total pleasure!
I contacted Debenhams by telephone, no one picked up, I dialled up the head office number and was met with "so, it's a busy time of the year, wait your turn" attitude, and then I contacted them via Facebook, obviously this company has yet to understand the concept of customer services.
Sorry Debenhams, if you go under... it's your own fault, you totally deserve it. You're level of customer services is appalling and quite frankly shocking in such an age where the high street is fighting to bring people through the doors.
Will I ever shop in Debenhams again... Hell no! Why should I when John Lewis is always near by. Bub Bub Bye Debenhams I would of said it was a pleasure... but it wasn't even a chore, it was just pure agony.
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