This crowd is very very sharp. Great price and superior service. They delivered to me the very next day as promised even though the address I had provided couldn't be delivered to by a courier. Now that's what I call can do! Sewing Machines Direct are at the complete opposite end of the integrity spectrum.
Ordered a number of items online. Bike locks, bike rack etc; unfortunately they called to say that none of the main items were in stock and that I ought to go straight to the shop and buy/order them from there. Which didn't really impress upon me the idea that they were a serious online retailer. Maybe they should just have an online enquiry service instead?
I purchased two Altura Speed Seatpacks for two new bikes. Unfortunately I didn't try to fit them on the bikes until after the 28 day return period had finished. Bike You Like were very undertsnading and agreed to refund the cost including postage in its entirety. This is even more amazing as I had disposed of the packaging for one of them! Six stars!
Despite other suppliers showing that they had the item in stock but couldn't deliver it in any sort of decent time; Activesport, however had the Giant Qucik Release Seat Collar with Rack Mounting in black on its way to me in time for my big mission. Many thanks, would recommend - that is, as long as they're not the guy with the same name operating a first aid and outdoor online store out of Durham Gaol :)
I asked for one of their standard products - a bicycle child carrier seat (Co-Pilot Limo) to have its standard EX1 bike rack to be swapped out for an EX1 for disc braked bikes. They had no trouble, the price was adjusted favourably to suit the difference in the rack costs, it was all delivered on time and as promised and everyone was happy. Hope the reveiws pick up guys :)
Try and find a silver cycle propstand...near on impossible. Thanks JJB! Only gave 4 stars as the store I arranged to collect it from wouldn't let in even though it was still opening hours. Hint: Pay key workers an extra half hour to close up after.
Items ordered were a bit tricky, they sent out everything I requested; but it dribs and drabs. Can't remember if site said that all was in stock or not, but crucial item turned up too late and all had to be returned. I wasn't a dream customer and this was somewhat balanced at their end too... hence 3 stars.
I purchased a well priced Giant XTC3 from this crowd and received very good service. One of the guys was a little abrupt on the phone, but then so would I well some wally ordered a bike the wrong size and wanted to return it! Needless to say, they were slick at receiving my returned bike and sending a replacement out without a hitch. A pleasure to deal with.
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