lukasz skorczewski´s profile

Reviews (1)

Doorstuff Ltd

you shouldn't call yourselves professionals

The door closer you sold us did not have proper and clear instruction. Major information was missing: that latch force screw only turns 90 degrees. As a result the screw was damaged because nobody here has a crystal ball here to foresee such thing, and it wasn't stated on the instruction. Simply, I applied a little force to turn the screw and the plastic screw broke. Doorstuff LTD staff wasn't able to explain simple thing: how the hell could we know that it works like that if it wasn't on the instruction. So, you referred us to the manufacturer, who basically said that 10 years is now invalidated and we should have known that plastic screw may break. Again, our crystal ball failed and didn't tell us that those silver screws are plastic and one of them, unlike the rest, turns only by 1/4.
Summing up: dealing with Doorstuff LTD was one of our worst experiences as customers EVER. How one bloody plastic screw can invalidate 10 years warranty?!
Anyway, in our nursery there's altogether 26 doors which need new door closers.
Shall we purchase them at Doorstuff LTD? Nope...

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lukasz skorczewski
United Kingdom