Tracey Green´s profile

Reviews (3)


Dreadful company, dreadful service, avoid at all costs!!

Ordered a bed and mattress on Next Day Delivery.
Mattress was sent, no bed!
Spent over an hour on the phone in a queue (the call I had to pay 5p a minute for)
to be told ' 'bed is out of stock, did no one tell you?'
'Errr, no they didn't, and I've had a day off work for delivery, why have you sent the mattress if there's no bed to put it on????'
'I don't know, we'll refund you'
Worst service ever, avoid at all costs!!

Update:- Money has been refunded £108.54 LESS THAN WHAT WE PAID !!!! Please sort this out, this is by far the worst company I have ever had the misfortune to deal with !!!!

Julie, Carl Rand Trevor Chesterton found this review useful

11 December 2013

Reply from


Thank you for your feedback and your patience. It was a pleasure speaking with you earlier to resolve the issues with your order. Please let me know if I could be of further assistance and I am sorry we have let you down.

Kind Regards


Great prices, fast delivery, easy returns


very bad service

I ordered a CD on the 3rd December, 16 days on it still hasn't arrived. So I contact CS for a replacement as it is still in stock, however the price is now 5 times more expensive.
CS advisor tells me they can't replace as it's not in stock, even though it is showing in stock! Therefore they would have to refund and I'd have to re-order at the new price!
Won't use again, should have stuck to Amazon !

Tracey Green´s profile

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Tracey Green
Leominster, United Kingdom