Ordered a bed and mattress on Next Day Delivery.
Mattress was sent, no bed!
Spent over an hour on the phone in a queue (the call I had to pay 5p a minute for)
to be told ' 'bed is out of stock, did no one tell you?'
'Errr, no they didn't, and I've had a day off work for delivery, why have you sent the mattress if there's no bed to put it on????'
'I don't know, we'll refund you'
Worst service ever, avoid at all costs!!
Update:- Money has been refunded £108.54 LESS THAN WHAT WE PAID !!!! Please sort this out, this is by far the worst company I have ever had the misfortune to deal with !!!!
I ordered a CD on the 3rd December, 16 days on it still hasn't arrived. So I contact CS for a replacement as it is still in stock, however the price is now 5 times more expensive.
CS advisor tells me they can't replace as it's not in stock, even though it is showing in stock! Therefore they would have to refund and I'd have to re-order at the new price!
Won't use again, should have stuck to Amazon !
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