Very well packaged
I had phoned Canterbury branch twice to order a helmet, on both times i was not called back when i was told that they would after checking. I then placed an order on-line. Courier delivery was delayed as when first expected they reported service failure, eventually received. Helmet appears to have a fault as inner helmet section is dropped at the front on one side. On contacting head office, i now have to go to the incompetent store in Canterbury, who couldn't bother to call me back to get an order to see if they can fix it which is an inconvenience and cost in fuel as is 35 minutes from my home. So first impression is very poor.
The web site was frustrating in that limited or no sizes available for various pants.
Once goods ordered, prompt service and good packaging.
We returned goods with proof of purchase and posting for two separate orders back in July. Chased in September by email and on-line. Still no communication at all or most importantly no refund.
Fabio Ciquera found this review useful
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