We booked an Avis rental at Dublin airport. First we were pressurised to take out further insurance on top of CDW - like really hassled. Then the car we were shown was scraped and dented from front to back. So more time delays whilst another car was found. We were then told that when we returned the car to let Avis re-fuel it because they charged less per litre than we would find it elsewhere. Of course, those with experience of this 'rip off' empty tank system could write the script for me. We returned it with between 1/4 and 1/2 tank and were charged for a full tank. Avis took the view that we should have read the small print. Do their reception staff get a bonus when they sell extra insurance or get a full tank paid? It's a pity that Avis is a BA partner. Perhaps they too will see sense in the end and partner a good car hire firm.
This was the first time I used Ebookers. They cut the confusion out of trying to book a hire car and were helpful on the phone as well. I liked that I could see what car hire firms they used as I've had bad experiences with some hire firms before and wanted to avoid them. I would use them again.
Having located the rental desk in Terminal 1 Dublin airport (not difficult) - we were amazed at the co-ordination, efficiency and sheer good humour of all the Enterprise staff that we met. The shuttle bus was waiting for us as we emerged from the terminal, and the short drive to the pick up left us in a handy place to either head north or south from Dublin airport. It is convenient for the M50 or the M1 north.
The car was a 2012 model and excellent to drive. We felt that all members of staff went the extra mile to ensure that we had a quick turn around. Drop off was equally good and our deposit was refunded in record time. This is how it should be with all rental car firms - but how it should be has not always been my experience. This is a tip top operation.
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