I placed my order on 21st Nov 2012, they take payment on the 22nd Nov. After two weeks I still hadn't received my dispatch notification so I emailed them. They very quickly responded saying that one of items hadn't yet come into the warehouse but as soon as it did they would dispatch my order. I was also offered the option of having part of my order dispatched straight away while they were waiting for the other item, but as its hard to get hold of any parcels when I'm not in to receive them I opted to wait until my order was complete (How I wish I hadn't now). A week later I was still waiting, and so commenced the continous emailing, making phone calls and trying to use their live chat system. When I didn't get any replies or have my calls answered a quick google bought me here where many people were sharing their experiences which were much the same as mine. My order totalled over £35, and seeing as these were Christmas presents I've since had to fork this out again to replace the ones I haven't received. As I had paid via debit card I thought my money was lost and that was that.
Then I read about the Visa Debit Chargeback scheme. I have just come off the phone from my bank (HSBC) who were extremely helpful, and have informed me that my transaction is covered and I will receive a refund in the next 48-72 hours. They will also start up a dispute against the company for A) advertising that my items were in stock when they weren't, B) not keeping their end of the contract, & C) not informing waiting customers that they had gone out of business.
So unless by some miracle the items turn up I get my money back (if the company prove I have the items, which I obviously don't, they will take the money back out of my account) - although I wouldn't hold my breath on that one.
Berni Varley found this review useful
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