Stuart Rees´ profile

Reviews (1)

Protect your bubble

Worst After Sale Service Ever

Everyone raves about how simple and easy it was to set up a policy with PYB, however, This 'simple' set up comes at a price!

I had my phone stolen and 3 weeks on I am still waiting for the case to even be considered, even though all paper work has been sent away and the phone blacklisted, which may I note I had to do myself; This I didn't have to do with my other insurance.

I keep being called to 'add missing details' which I have already told them (on the phone for an hour and a half explaining) and most recently, they EMAILED ME, to get ME, to CALL THEM, because THEY WANTED TO TALK TO ME! Ridiculous if you ask me. If they needed to speak to me they should have called me.

Now after many phone calls between them and myself and the operator things seem to be moving, however I am considering taking this further as it is completely unprofessional. Plus at every turn they try to trip you up. DO NOT TRUST THIS COMPANY. But that being said, which big company can you trust these days. Once my policy is over I shall be moving somewhere else.

Danand Ripped Off found this review useful

28 December 2012

Reply from Protect your bubble

Dear Stuart,

We are really sorry to read you review.

Whilst I do not know the finer details the claims team do have processes they must follow when investigating a claim, although these should not take an unreasonable amount of time. If you could please send me a direct email to aisha.raza@protectyourbubble.com I would be more than happy to look into this with our claims team for you.

I look forward to hearing back from you.
Kind Regards
Ash
Protect your bubble

Stuart Rees´ profile

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Stuart Rees
Reviewer
1990
Dundee, United Kingdom

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