i bought a iPhone 3gs and there was a problem with the battery, i tried to sort it out by updating the firmware but nothing would work. so i took it back within the 48 hours gaurentee and asked them to test it, it failed the test. (REALLY SHOULD OF TESTED IT WHEN THEY BOUGHT THE PHONE IN THE FIRST PLACE) I had to wait a few hours to find this out then they offered me a full refund but insted i picked another iphone which they tested with my sim and it worked fine and exchanged it with this one. Although the whole process took 4 hours from the time i got there to the time i finnally left with my product luckily i had christmas shopping to get done... I did like the customer service freindly staff. But would highly recommend checking out the products before you buy especially with some of the more expensive items!.
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