I received an order today of 10kg of chicken and both packages were burst open. This is the third time it has happened to me. The problem is they stack the packages on top of each other and the boxes are not packed tightly so they move about and they get bashed. Also it came a day late and it was not cool enough as it was only packed with one ice sheet on the very bottom, one in between the packages and one on top would have been better. it's a shame as there products are superb. I hope they get their packing sorted in the new year.
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