There have now been three occasions in the last year when we were not in to collect a City Link parcel so we rearranged it for another day, made special arrangements to stay in all day (there is no flexibility here to give a range of times - you have to stay in all day), waited in, and then the delivery did not turn up.
They say we'll have to pick it up from their depot if the 2nd delivery does not work, yet that's 25 miles away!! The petrol alone would probably cost more than the cost of the package we've had sent!
There are numerous places here they could leave the parcel, but there is no flexibility for us to tell them where to leave it, or who to leave it with.
I would urge any company considering use them for their deliveries to use another provider. We haven't had any issues with any other courier firm delivering to us - I don't know why City Link have such problems.
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