trivago

Poor experience, rip off and many inaccuracies

Booked with trivago and ended up in wrong hotel. Excuse was the one I booked was full and they booked a different hotel Well if the one I booked was full surely I should have been told. Now further to this I was booked into a lower grade horrible hotel and no refund was either offered or given. Trivago and Hotwire.com seem to work on this ethic and I would not recommend them. There are far better booking engines out there, try www.roombookers.co or www.savings-at-hotel.com etc

20 March 2013

Reply from Trivago

Dear David,

I am sorry to hear about what happened.

We are not actually a booking site, we are a price comparison website. Your booking will be through a travel agents booking site. Do you know which booking site you used?

If you send me your booking details along with the reference and name of the booking site you used to info@trivago.co.uk we can chase this up with the agent to find out what went wrong. They should be booking you in somewhere at least as good as your original booking.

Kind regards,

Mike

Parcel2go

Utterly appalling service

Say 3 day delivery, one week later and still not delivered, would not recommend to anybody, there are better companies out there

G.H. found this review useful