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Bathroom suite from Homebase Nottingham a complete disaster

We purchased a new en-suite bathroom and fitting from Homebase Nottingham just under two years ago and I really wish we had gone with another company.

We ordered a new shower, basin, toilet, tiles wall and floor along with fitting a cost of just under £5,000.

It took a week longer to install than we were told because the fitter - a chap called Glyn appeared to be running our job from Homebase along with a separate crew who were on another job elsewhere at the same time and kept nipping off at midday so gave our install about 50% of the effort needed.

The shower wasn't powerful enough se he fitted a pump in our loft (at considerable extra cost) that stopped working after a few days and had to return and fit another.

We then had to have him come back four further times as the basin taps kept coming loose and the shower tray wouldn't drain the water properly. Each time he would turn up and 'fix' the issue to then have it happen again a few days later, he even replaced the basin tap entirely but it worked loose again a week later.

At the time I wrote a letter of complaint to the head of customer services at Homebase but never received a reply.

We did eventually got everything to an acceptable standard and have had eighteen months or so without any issues.

Last week I found water dripping from a downstairs room ceiling causing permanent damage our sofa. After several plumber visits this has resulted in a £250 bill to retile the shower cubicle and another £150 to replaster my downstairs ceiling!

Defective products from Homebase? Possibly

Defective installer? Definitely

Hard to believe such a major national brand can be such a cowboy operation but that's how we feel - go to B&Q or Sharps, wish we had!

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Sara West
United Kingdom