First: they didn't collect on the appointed day, and when I eventually found how to contact them they weren't particularly apologetic; "it's not a guaranteed service" was all they would say, and offer to re-book for 3 days after the original booking. This has happened before but I had forgotten.
Second: they appear to have lost the parcel and are stalling rather than paying the compensation claim.
Third: they have arbitrarily reduced the value of the claim (I don't know why but will take legal action if this isn't corrected)
Fourth: They won't say when the claim will be settled.
The "help" chat line appears to be OK but just gives platitudes, and any hint of a complaint gets immediately passed to a "manager" who gives the same platitudes.
This company needs to realise that mistakes will always happen and it is how those mistakes are dealt with that differentiates good from bad organisations - from the evidence so far P2G is not in the "good" camp.
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