Mang Thalawi´s profile

Reviews (1)

Interlink Express

Awful Service

My gas boiler broken down and engineer ordered a gas valve on 17th December 2012. The item was meant to deliver by Interlink Express on 19th December 2012. We tracked the parcel online using interlink tracking service. It says it deliver between 4.30 pm to 5.30 pm but it has not delivered mentioned time on item tracking service. Then I called the the Interlink and they said it says "unable to deliver" but they don't know the reason, the receivers address is not hard to find. The Interlink telephone operator asked me to go and collect it from the depot, depot closing at 7.30 pm. In the tracking system shows the parcel at delivery depot. I went to the depot to collect it just before 7.30 pm but it was not at the depot they didn't know where it was. Depot is closing at 7.30 pm if the delivery driver not arrive by 7.30 he can not place it at the depot, That mean he must be gone home with the parcel. The person at the depot promised to deliver it following day morning. This was a boiler valve and we had to gone through hardship without hot water and heating for 6 days because of Interlink Express's awful disgusting service.

07 January 2013

Reply from Interlink Express

Hi Mang,

I'm really sorry that you encountered these issues on this occasion, and for any inconvenience caused. I see that you collected the parcel from the depot on 20 Dec - was everything okay, and did you have a pleasant visit?

Please email socialmedia@interlinkexpress.com if you need any further assistance or information.

Kind regards,

Bobby.

Mang Thalawi´s profile

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Mang Thalawi
Reviewer
1973
London, United Kingdom

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