the support came quickly, the instruction were ok but i did not have a themometer to check the water and had to soak the support with out the plastic cover as it did not fit 1st time, which was a pain as it was very wet ! It did mould on the second attempt but i dont feel that it is that good as it does not give my thumb the amount of support it needs.I did not have any communication by phone with the company but the ordering was quick and easy
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