arranged to have azelea tree (starlight) sent as it was decorated in picture with 2 stars on top and 2 sets of 2 baubles like a Christmas tree. Arrived with a wooden squint mini tree shape in middle, no Christmas star or baubles! It was sent to a house where one of recipients is in final stages of terminal illness and getting all Christmas decorations out isn't a thought at the moment so this was supposed to be a little bit of Christmas..and it failed!
Date: Sat, 22 Dec 2012 16:35:09 +0100
Subject: eFlorist Order WA274881
I am writing regarding your review of your recent eFlorist order. I am very sorry to learn of your disappointment and have spoken to the florist involved with the delivery to investigate the matter.
Whilst we allow our florists to make minor changes to the our flower designs, we insist that any change remain within the style and colour scheme of the items chosen by our customers. From your description, this was not case with your order as the plant you have described was not decorated as shown on our website.
On behalf of eFlorist, I would like to offer our sincere apologies for this issue. I am refunding your account in full by way of apology. The refund will show back in your account within the next 2-5 working days.
If you would like to discuss this matter further, please feel free to call our customer service team on 0800 0830 930.
Numerous e-mails and calls to the company over the 6 weeks since full refund was supposed to be in my account and it still hasn't materialised, and to add insult to injury they can't even be bothered to respond to any of my attempts to commincate with them. Worst customer service I have ever experienced and will definately not be using the company again. Needless to say I didn't use them for the funeral flowers!
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